diff --git a/docs/accounts/m365_mfa.md b/docs/accounts/m365_mfa.md
index c9147e0faf89f1baf896bc19ccf9febc865387ca..b097ec4a5a1aaa266cd3dfac4e21047992728db6 100644
--- a/docs/accounts/m365_mfa.md
+++ b/docs/accounts/m365_mfa.md
@@ -15,6 +15,10 @@ remove the old method or **you will lose access to your account**.
     you don't follow this, **you will lose access to your account** when MFA
     will be mandatory again.
 
+    After this date, if you lost access to your account, you must reach to the
+    student service centre (*scolarité*) with a proof of identity (ID card,
+    student card).
+
 * Go to the [Microsoft 365 Portal](https://portal.office.com)
 * On the top right corner of the page, click on your initials or profile picture
   if you set one, then on "View account".