diff --git a/docs/accounts/passwords.md b/docs/accounts/passwords.md
index bc973a45c2f55cd29788f65da21b4072b0e7d39b..1e7d21c2b3ac3d5efe2b0410f99cf10f4d320f5b 100644
--- a/docs/accounts/passwords.md
+++ b/docs/accounts/passwords.md
@@ -59,4 +59,5 @@ The messages can take a few minutes to arrive, be patient.
 If the phone number kept by the Bocal for password recovery is missing or wrong,
 you **must** send a ticket at
 [tickets@cri.epita.fr](mailto:tickets@cri.epita.fr) indicating your login and a
-french phone number.
+french phone number. You must also provide us a proof of your identity such as a
+picture of your ID card next to the current date.